General Information

Orders are processed M-F.
Orders placed on Fridays after 5:00pm (GMT+8) will be processed on the next available business day. 

For Sat, Sun and Public Holidays, your order will be processed on the next available business day.

Order processing time is typically 1-2 business days. 
You will receive an email with order tracking and updates after this processing time.

Shipping Rates

Flat-fee shipping is available at S$10.00.
Below are our standard, flat-fee rates for shipping:

IMPORTANT: Shipping rates do not include additional customs duties, taxes and other fees that may occur from shipping. Please refer to the Duties and Taxes section below for more details.

Zone	Regions	Shipping Rate (SGD)	Est. Delivery Time
Zone 1	Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Hong Kong SAR, Indonesia, Ireland, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Singapore, Spain, Sweden, Switzerland, Taiwan, Thailand, U.A.E, United Kingdom, United States, Vietnam	$10.00	8 - 21 days

*At this point, we cannot ship to any other countries and regions outside of this list. If you are unable to checkout, please email our support at support@valo2asia.com and we will do our best to assist you.

PLEASE NOTE: Shipping times may vary depending on individual circumstances and global trends. We ship globally using a variety of international and domestic shipping couriers. 

Duties and Taxes

The VALO2ASIA Shop does not cover additional duties, taxes, or other additional fees borne from shipping your order.

Duties and Taxes vary from country to country.

Please see some examples below, to better help your purchase decision:

Estimated tax rate (Australia): 10% Tax on your order value.
Estimated tax rate (Germany): 19% Tax on your order value.
Estimated tax rate (India): 28% Tax + 22% Duties on your order value.

Questions about Shipping?

Don't see your country listed? Wondering about your shipment? Please email us at support@valo2asia.com.