Refund policy

PLEASE READ CAREFULLY!

The VALO2ASIA Shop is an online pop-up concept store. At this time, we are unable to accept returns and refunds on orders. Please make sure you check your item size, quantities and shipping details carefully before checkout. 

The only exception to refunds will be for missing or damaged items, see below.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

To report damaged or missing items, please contact us at support@valo2asia.com.

Please quote your Order Number in the subject line. You may login to your VALO2ASIA Shop account and take details of your order, or refer to the email order confirmation for your order number.

If your request is accepted, we’ll send you instructions on next steps, whether it's a refund or if a replacement item will be shipped. VALO2ASIA Shop will not request or accept returns.

Refunds

We will notify you once we’ve investigated your issue, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember, it can take several business days for your bank, payment gateway or credit card company to process and post the refund back to you.

VALO2ASIA.COM does not cover the shipping costs for returns and exchanges (if applicable).